SHIPPING & RETURNS
All shipping costs are included in the price, the ring carving sets come with insured mailing stickers to make sure your carved and casted rings don’t get lost. Please note that BISHU is only available for Shipping within Switzerland.
Shipping Ring Making Set
|Shipping finished Ring after Casting||Shipping gold-plated Rings|
|4 working days||15 working days||25 working days|
RETURNING THE SETS
If the wax ring is still unused, you can send the sets back using the insured mailing sticker and we will fully refund the amount.
If the wax ring is already used, please be aware, that we have to charge CHF 10.- for the wax ring, since we won't be able to use the rings anymore - thank you for your understanding. Please note, that the ordered items should be returned within 3 weeks.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in it's original packaging otherwise partially costs may occur. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: BISHU Baslerstrasse 104, 8048 Zürich
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.