FAQ

CAN I RETURN THE SET?

Yes you can, it has to be unused though, otherwise costs may occur. For further information check our return policies

I DON'T KNOW MY RING SIZE, WHICH WAX RING SIZE SHOULD I GET?

It is part of the ring making to adjust your ring size and at the end you will also measure your exact ring size, so we can make sure at the studio that your ring fits exactly in the end. For women we would suggest sizes S or M, the only difference is the size of the whole, but in any case you can adjust the whole size and in the studio we will make sure your ring has the right size. For men we'd suggest size L.

CAN I DO MORE THAN ONE RING?

Yes of course, there are two wax rings in the set, the set covers one ring and if you'd like to carve a second one it would be an extra CHF 120.- for a classic ring and CHF 140.- for a signet ring. If you would like to do even more while you have the set you can order extra rings online too: additional wax rings

CAN I DECIDE LATER WHETHER I WANT TO HAVE MY RING GOLD-PLATED?

Absolutely, just write it down on the return sheet when sending back the wax ring. We will then gold-plate it and send you the invoice of CHF 20.- together with the finished ring. 

WITHIN WHAT TIME DO I HAVE TO RETURN THE SET?

At the moment we dont' have a fixed time for sets to be returned, but nevertheless we would like to keep that open. We trust our customers and are sure you understand, that it would be good for us to have the set back within at least a year. But nevertheless for now we accept also older sets.

WHAT IF I DON'T LIKE MY FINISHED RING?

We are pretty sure this won't happen, and also this hasn't happened before. Your ring will be an exact replica of your wax ring, so you have perfect control over how the ring will look. Additionally the ring will be finished up professionally by goldsmiths, so we will be able to make the surface nicer and correct small faults.