FAQ

CAN I RETURN THE SET?

Yes you can, it has to be unused though, otherwise costs may occur. For further information check our return policies

I DON'T KNOW MY RING SIZE, WHICH WAX RING SIZE SHOULD I GET?

It is part of the ring making to adjust your ring size and at the end you will also measure your exact ring size, so we can make sure at the studio that your ring fits exactly in the end. For women we would suggest sizes S or M, the only difference is the size of the whole, but in any case you can adjust the whole size and in the studio we will make sure your ring has the right size. For men we'd suggest size L.

CAN I DO MORE THAN ONE RING/PENDANT?

Yes of course, there are two wax blanks in the set, the set covers one piece of jewellery. If you'd like to carve a second one it would be an extra CHF 140.- for a classic ring, CHF 150.- for a signet ring and CHF 129.- for a pendant (an additional CHF 20.- is charged if you wish your additional jewellery to be gold-plated brass). If you would like to do even more while you have the set you can order extra wax blanks online too: additional wax blanks 

I WOULD LIKE TO HAVE THE JEWELLERY I HAVE MADE CAST TWICE. IS THAT POSSIBLE?

It is possible to cast the same piece of jewellery twice. However, as the wax model is usually lost in the casting process, we have to use a different method. In order to duplicate your jewellery, we need to take an extra step and make a silicone mould from your wax model. This costs CHF 98.- extra to the price of an additional piece of jewellery (see prices in the section above). If you would like us to do this, please make a note on the returns sheet or contact us at info@bishu.ch.

CAN I DECIDE LATER WHETHER I WANT TO HAVE MY JEWELLERY GOLD-PLATED?

Absolutely, just write it down on the return sheet when sending back the wax model. We will then gold-plate it and send you the invoice of CHF 20.- together with the finished jewellery. 

 

WITHIN WHAT TIME DO I HAVE TO RETURN THE SET?

At the moment we do not have a set time frame for the return of sets, but we would like to keep it open to possibly introduce a deadline in the future. We trust our customers and we are sure you will understand that it would be good for us to have the set back within at least 5 months to keep them in rotation. However, for the time being we are accepting older sets.

WHAT IF I DON'T LIKE MY FINISHED JEWELLERY?

We are pretty sure this won't happen, and also this hasn't happened yet. Your jewellery will be an exact replica of your wax model, so you have perfect control over how the piece will look. Additionally the jewellery will be finished up professionally by goldsmiths, so we will be able to make the surface nicer and correct small faults.